When you contact us by phone, email, or through our website, we collect the details you share with us. This includes your name, phone number, email address, and the service address where you need slab leak repair.
We also collect information about your plumbing issue so we can diagnose the problem and schedule the right service. If you use our website, we may automatically collect basic technical data such as your IP address, browser type, and the pages you visit.
We use your information to respond to your request, schedule your appointment, and send a technician to your home. We also use it to provide accurate estimates, complete the repair, and follow up on the work we performed.
From time to time, we may use your contact details to send you service updates or important information about your repair. We do not sell your personal information to anyone.
Our website uses cookies and similar tracking technologies to help it work properly and to understand how visitors use our pages. Cookies are small files stored on your device that remember your preferences and improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function as intended.
We use third-party analytics tools, such as Google Analytics, to track website traffic and see how people find us. These tools collect anonymous data about your visit, including pages viewed, time on site, and general location.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers have their own privacy policies, and we encourage you to review them.
We share your information only when necessary to run our business and serve you. This includes sharing details with our technicians, scheduling partners, and payment processors who help us complete your repair.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. We never sell or rent your personal information to third parties for marketing purposes.
We keep your personal information for as long as needed to provide services, maintain accurate records, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
If you have an ongoing relationship with us, we may retain your contact details to provide warranty support or answer future questions about your repair.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and using trusted service providers.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate details or delete information that we no longer need to keep.
To exercise any of these rights, just call or email us using the contact information below. We will respond promptly and help you with your request.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.